Helpful tips, tricks, resources, videos, links, infographics, and updates to help us all navigate the tech seas during this challenging time. Obsessively updated. We can do this!
Hey there Murray Hillers! Some of you have said that 8am was just too early for you to join us at the Virtual Tech Help Desk Office Hour, so we've made some changes! Still 4 days a week but please check your Student Resource Course CANVAS CALENDAR for the NEW later times! Some times are mid morning, late morning, and some are in the afternoons directly after our Virtual Recesses.
We will use the meeting nickname- MHMS-TechHelpDesk-MonthDay. We don't have all the answers, but we'll really try to help you with any of your tech problems or questions!
Ms. Gwyneth Jones - Library Media Specialist and Ms. Kathi Bell - Media Assistant
From Mrs. Smithson
"I am pleased to say that the vast majority of families who requested HCPSS devices, have received their devices. If you are aware of a family who needs a device, please share the directions below. "
Having Tech Problems? Try these things first:
Hey there! Here's a super overview from Ms. Svoboda of how our COL is going to run - I found this very helpful!
A/B Week Info:
April 20-24 A Week June 1-5 A Week
April 27-May1 B Week June 8-12 B Week
May 4-8 A Week June 15-19 A Week
May 11-15 B Week
May 18-22 A week
May 25-29 B Week
Must be logged into HCPSS.me school GSuite to View. If it asks for permission - log out of your personal Gmail and into your school GSuite:
Note: Every student has an A+ Partnership library card from HCLS. Students can access online databases, ebooks and eAudiobooks through MackinVia and HCLS.
For those of you who replied to the Tech Survey saying you needed a ChromeBook device they should be arriving to your home doorstep ASAP via Fed Ex. UPDATE: FedEx backlogs have delayed delivery of some devices. Teachers have been informed of delays and will be flexible with students. Families who need to borrow a device may submit a new or updated request via HCPSS Connect. Details on student technology devices, including technology requirements and instructions for requesting a device, can be found online. The Murray Hill Point of Contact for student Chromebooks is Alexia Couch | Assistant Principal | email@example.com
For issues with those devices or technology in general please review the HCPSS Student Device website & more links below.
For some Chromebook errors, students should do the Refresh Procedure.
FOR HARDWARE Chromebook Problems / Device / Laptop / Email / Synergy / GSuite / Canvas:
If all elese fails, please email Ms. Gwyneth Jones (Library Media Specialist) firstname.lastname@example.org with your Chromebook AV Inventory Tag Number # (very important) and your contact information (phone & parent email ) During non-school hours (evenings & weekends) Email support requests to TechSupport@hcpss.org with your contact information, Chromebook Inventory Tag #, a description of the problem, and any error messages. Our talented technology professionals who are also working remotely will get back to you.
In order to access G Suite or Google Meet, users must first log out of any personal accounts. After logging out of personal accounts, students and staff can log in with their HCPSS credentials. Parents cannot access these platforms with their own accounts. Students must be logged in with their credentials in order to access applications through Clever, Synergy, or Canvas. Directions for using Google Meet can be found on Canvas (login required).
Passwords NEW! Students now have the ability to reset their passwords without intervention from HCPSS staff – please direct parents & students to this new resource: https://hcpss.me/account-self-service
Student HCPSS email address is ex: email@example.com
Outlook email link can be found on hcpss.me at the bottom
Please NOTE: The password reset link is valid for only 1 hour.
Password will be denied (possibly without explanation) if they don't follow these requirments to the T.
Meets complexity requirements, i.e. use a minimum of three (3) different character types: upper case letters, lower case letters, numbers and/or special characters.
You can also use: https://www.dinopass.com + a special character !@#$%
To submit work on canvas choose one or all of the options below:
2- You can watch the video below.
Navigate to your settings page by clicking on "Accounts" in the global navigation menu on the left. Then, click "Settings." Click on the “Google Docs” button, located in the center of the page under Other Services. A new window will appear, asking you to authorize Canvas to access your Google Docs.
Working with Google in Canvas ---Yet Another YouTubeVideo from our friends in Florida Students Submitting a Google Cloud Assignment in Canvas
Follow the steps below:
- Before submitting Google Drive assignments make sure your file has a title on it and your Share is set to- Or anyone with the link
-Go to the assignment on Canvas "Family Project writing"
-Click on Submit assignment
Click your option:
- Media(video or audio), File Upload (only if file is from device or computer)
-Google Drive (if work is on Drive).
-To authorize it, log out of your personal Google account and log in to the school Google account to access the work from that drive.
-Once authorize all your files on Drive will come up. Find the one you need and submit it.
Overview: The Refresh Procedure cuts power completely to the main board and causes it to reinitialize. This typically corrects any issues with ChromeOS loading.
1. Turn off your Chromebook by pressing one of the power buttons, or by clicking into the menu in the bottom-right corner and selecting the power icon.
2. Press and hold the Refresh button (which is located just above the 3 and 4 keys) and tap the Power button. (Do not hold down the Power button)
3. Release the refresh button when you see your Chromebook starting back up.
The parent logs into Connect and then clicks on Student Technology on the bottom left, they can choose Internet Access as a choice to be included with the Device. However, we do not have hotspots yet. In the meantime, please take note of the below – specifically the Xfinity WiFi, as it is free. They could check to see if where they live is covered by that service.